At Fashion Fuel, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
Eligibility for Returns
Items must be returned within 7 days of the delivery date.
The product must be unused, unwashed, and in its original packaging with all tags attached.
Products on sale or clearance are not eligible for return or refund unless they are defective or damaged.
Items such as undergarments, socks, and accessories are non-returnable due to hygiene reasons.
Return Process
Initiate a Return: Contact our customer support at fashionfuel.jsr@gmail.com / +91 7462858582 or visit the return section on our website.
Approval & Pickup: Once your return request is approved, we will arrange for a pickup from your location or provide details for self-shipping.
Inspection: After receiving the returned item, our team will inspect it to ensure it meets the return criteria.
Refund/Exchange: Upon approval, we will process your refund or exchange as per your request.
Refund Policy
Refunds will be issued through the original payment method within 7-10 business days after approval.
In case of Cash on Delivery (COD) orders, refunds will be issued as store credit or to your bank account.
Shipping charges are non-refundable, except in cases where the product is defective or incorrect.
Exchange Policy
Exchanges are available for the same product in a different size or color (subject to availability).
If the desired product is unavailable, we will issue a refund or store credit.
Damaged or Defective Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery with images of the item. We will arrange a replacement or issue a full refund at no additional cost.
Contact Us
For any queries regarding returns and refunds, reach out to our support team at:
Email: fashionfuel.jsr@gmail.com
Phone: +91 7462858582
WhatsApp:+91 7462858582
Address: Sonari, Jamshedpur, Jharkhand 831011
We appreciate your trust in Fashion Fuel and strive to provide the best service possible. Happy shopping!
